Active Offer

Active offer of health services in French is the regular and permanent offer of services to the Francophone population. The active offer of services:

  • respects the principles of equity;
  • strives for service quality comparable to that provided in English;
  • is linguistically    and    culturally    appropriate    to    the    needs    and    priorities    of Francophones;
  • is inherent to the quality of the services provided to people (patients, residents, clients) and an important contributing factor to their safety.

It is the result of a rigorous and innovative process for planning and delivering services in French across the entire health care continuum.

It is dependent on accountability at several levels and requires partners to exercise appropriate leadership with respect to health services in French.  In concrete terms, it takes the form of a range of health services available in French and offered proactively, i.e. services are clearly advertised, visible and easily accessible at all times.

The Joint Position Statement on the Active Offer of French Language Health Services in Ontario of the Regroupement des Entités de planification des services de santé de l’Ontario et l’Alliance des Réseaux ontariens de santé en français.