French Languages Services Act

Municipalities are not required to offer services in French, even in the designated areas. The municipalities themselves are responsible for deciding whether or not to provide them.

Agencies partially funded by the province (hospitals, daycare centers, group homes, etc.) are not automatically subject to the FLS Act. However, at their request, the Cabinet of ministers can pass a regulation to designate them. Once designated, the agencies must provide French-language services just as the ministries do.

The Minister Responsible for Francophone Affairs ensures the FLS Act is enforced, but each ministry is responsible for the offer of services within its individual offices.  To achieve this, ministries are supported by the Office of Francophone Affairs (OFA).

The French Language Services Act was modified in May 2007 and the Office of the French Language Services Commissioner was created.

Make a complaint

It is possible that you notived a violation of the FLS Act: no services in French are available, inordinate delay in obtaining services in French, unsatisfactory quality of the service, etc. In such cases, you can make a complaint with the Office of the French Language Services Commissioner.